1. Overview and Corporate Identity
This Refund and Cancellation Policy governs all financial refunds, service cancellations, and rescheduling requests associated with services offered by aiupteams, a trading brand operated by AI Verwaltungs GmbH (hereinafter referred to as “the Company”, “we”, or “us”), registered and operating under the laws of Germany.
- Company Name: AI Verwaltungs GmbH
- Brand Name: aiupteams
- Registered Address: Dr.-Balthasar-Hubmaier-Straße 6, 86316 Friedberg, Germany
- Contact Email: devops@aiupteams.com
- Telephone: +49 821660071
2. Business Nature and Custom Engagement Model
aiupteams provides customized, professional on-site corporate instruction and workflow enablement sessions tailored exclusively for business clients across Europe. Because our services involve dedicated personnel allocation, preliminary administrative preparation, and custom scheduling coordination for each corporate client, all bookings are subject to strict cancellation and refund terms.
3. Deposit Policy and Non-Refundable Terms
- Initial Deposit: When booking a service online via www.aiupteams.com, clients are required to submit an initial deposit payment to secure the designated consulting window and reserve the assigned professional representatives.
- Deposit Non-Refundability: The initial deposit covers preparatory resource allocation, scheduling administration, and calendar reservation. Consequently, the initial deposit is strictly non-refundable once an order is confirmed, except where mandatory statutory consumer protection laws dictate otherwise.
4. Client-Initiated Rescheduling and Timeframes
Clients may request adjustments to their confirmed on-site delivery date under the following conditions:
- Eligible Rescheduling Notice: To modify a scheduled appointment without incurring financial penalties, clients must submit a formal written notice to devops@aiupteams.com at least 14 calendar days prior to the originally scheduled on-site delivery date.
- Late Rescheduling: Rescheduling requests submitted less than 14 calendar days prior to the scheduled delivery date are subject to an administrative rescheduling fee to account for reserved personnel.
5. Cancellation and Balance Settlement Terms
- Cancellation Prior to Implementation: If a client cancels a confirmed service engagement with more than 14 calendar days written notice prior to the scheduled delivery date, the engagement is terminated, and no final balance invoice will be issued; however, the initial deposit remains non-refundable.
- Late Cancellation: Cancellations submitted by the client within 7 calendar days of the scheduled implementation date render the full remaining balance of the service fee immediately due and payable.
- Service Delivery Completion: Once the custom on-site training and consulting session has been successfully executed, all associated service fees are deemed fully earned and are non-refundable.
6. Refund Processing Timeframe
In the event that a refund is formally approved by management pursuant to applicable statutory provisions or agreed contractual adjustments:
- Processing Window: Approved refunds will be processed by our finance department within 10 to 14 business days following formal confirmation.
- Payment Method: Refunds will be credited exclusively back to the original payment method utilized by the client during the initial online transaction.
7. Governing Law
This Refund and Cancellation Policy shall be governed by, construed, and interpreted in accordance with the laws of the Federal Republic of Germany.